Last updated: 13 April 2026
This Privacy Policy explains what personal data BublHub collects, how we use it, who we share it with, and your rights.
Who we are
BublHub Ltd is the controller of your personal data.
Address: 9j Short Hill, Nottingham, NG1 1HY, United Kingdom
Email: bublhubcontact@gmail.com
What we collect
Depending on how you use BublHub, we may collect:
- name, email, username, and profile photo
- organiser name and organiser photo
- age confirmation and eligibility information
- event attendance and ticket history
- event enquiries and support messages
- community, content, and platform activity data
- IP, device, and log data
- approximate location for search and discovery
- event location data used in listings
- payment and refund metadata from providers such as Stripe
How we use it
We use personal data to:
- create and manage accounts
- run and secure the platform
- support events, organisers, tickets, refunds, and customer support
- respond to event questions
- review reports and enforce our rules
- help prevent fraud, abuse, and safety issues
- send service messages and, where permitted, marketing communications
Lawful bases
We rely on lawful bases including:
- contract
- legitimate interests
- legal obligation
- consent, where required
Age and safety
We use age confirmation to apply our access rules.
Users aged 13 to 17 only have limited access. We may request further information where reasonably necessary for organiser onboarding, safety, fraud prevention, or suspected false age declarations.
Sharing
We may share personal data with service providers that help us run BublHub, including:
- Appwrite
- Stripe
- SendGrid
We may also share data with authorities, advisers, or other parties where required by law or reasonably necessary for safety, fraud prevention, or legal protection.
Retention
We keep personal data only for as long as reasonably necessary. We review data by category and, where appropriate, delete or anonymise it when it is no longer needed.
Some records, such as payment, refund, fraud, or safety-related records, may be kept for longer where necessary.
Your rights
Depending on applicable law, you may have rights to access, correct, delete, restrict, object to, or request portability of your personal data, and to withdraw consent where relevant.
To exercise your rights, contact bublhubcontact@gmail.com.
Marketing
You can opt out of marketing emails at any time. We may still send important service messages about your account, tickets, refunds, or security.
Complaints
If you have concerns, contact us first. You may also have the right to complain to the UK Information Commissioner’s Office.