Refunds and ticketing

Refunds, Cancellations and Ticketing Policy

How BublHub handles platform ticketing, paid tickets, free tickets, cancellations, organiser refund decisions, and fraud or safety intervention.

Last updated: 13 April 2026

BublHub’s role

BublHub provides the platform and digital ticketing functionality. Unless we clearly say otherwise, BublHub is not the organiser of the event.

Paid tickets

Only users aged 18 or over may buy paid tickets through BublHub.

Free tickets

Users aged 13 to 17 may hold free tickets where the feature is available and permitted.

Refunds for non-cancelled events

For non-cancelled events, the organiser decides whether a refund request is approved. If approved, BublHub may process the refund.

Cancelled events

If an event is cancelled, tickets will generally be automatically refunded where applicable.

BublHub intervention

BublHub may suspend sales, void tickets, refuse transactions, delay actions, or issue refunds where reasonably necessary for fraud prevention, chargeback risk, safety, legal compliance, or enforcement of our rules.

Timing

Refund timing may depend on the payment provider, bank, or card issuer.

For support, contact bublhubcontact@gmail.com.